Confidentiality Policy

1. General Terms and Conditions for using the website and the services proposed.

The website constitutes an intellectual work protected by the French Intellectual Property Code and applicable international regulations. 
The Customer may not reuse, sell or use all or part of the elements or work of the website in any manner whatsoever.

Use of the website implies full acceptance of the general terms and conditions for use described below. These conditions for use are liable to be modified or completed at any time: users of the website are therefore asked to consult them regularly.

This Internet site is normally available to users at any time. A break in service for technical maintenance reasons may however be decided upon by the latter will endeavour to advise users of the dates and times of the break in service.
The website is regularly updated under the responsibility of Similarly, legal notices may be modified at any time: they are nonetheless binding upon users who are asked to refer to them and read them as often as possible.


2. Description of services rendered.

The purpose of the Internet site is to provide information on all company activities. endeavours to provide information that is as accurate as possible on the https://www.materna-france.frwebsite. However, it cannot be held liable for any omissions, inaccuracy and shortcomings as regards updating, whether the company is at fault or the third-party partners that provide it with this information.

All the information given on the website is given as a guide and is liable to change. Moreover, the details given on the website are not exhaustive. They are given subject to modifications made since the information was onlined.


3 . Contractual limitations on technical data.

The website uses JavaScript technology.

The Internet site cannot be held liable for any material damage arising from use of the site. In addition, users of the website agree to access the website using recent equipment, not containing any viruses and with an up-to-date, latest-generation browser.
The website is hosted by a service provider located in the European Union, in compliance with the provisions of the General Data Protection Regulations (GDPR: N° 2016-679).

The objective is to provide a service offering the best possible access rate. The host guarantees 24/7 service continuity, every day of the year. Nonetheless, it reserves the right to interrupt the hosting service for the shortest possible periods, notably for the purposes of maintenance, improvement of its infrastructures, breakdown of its infrastructures or if services generate traffic considered to be abnormal. and the host cannot be held liable in the event of a malfunction of the Internet network, telephone lines or computer and telephone equipment, linked, in particular, to saturation of the network preventing access to the server.


4. Intellectual property and counterfeit. is the owner of the intellectual property rights and holder of the rights to use all the elements available on the Internet site, notably, text, images, graphics, logos, videos, icons and sound.
Any reproduction, representation, modification, publication or adaptation of all or part of the elements on the website, irrespective of the means or process used, is prohibited, without the prior written authorisation of:

Unauthorised use of the website or any of the elements it contains will be considered as an infringement and legal action will be taken as per the provisions of Articles L.335-2 et seq. of the French Intellectual Property Code.


5. Limitation of liability. acts as publisher of the website.  is responsible for the quality and veracity of the content it publishes. cannot be held liable for any direct or indirect damages caused to the user’s equipment when accessing the Internet site, either resulting from the use of equipment not meeting the specifications indicated in Point 4 or due to the appearance of a bug or incompatibility.

Moreover, cannot be held liable for any direct damage (such as the loss of a contract or opportunity) subsequent to using the website.
Interactive sections are available to users where they can put questions in the contact section. reserves the right to delete without prior notification any content inserted in this section that might break laws applicable in France, provisions relating to data privacy in particular. As necessary, also reserves the right to invoke the civil and/or criminal liability of the user, notably in the event of messages of a racist, abusive, defamatory or pornographic nature, irrespective of the medium used (text, photograph, etc.).


6. Management of personal data.

The customer is informed of the regulations concerning the marketing notice, the law dated 21 June, 2014, relating to confidence in the Digital Economy, the French Data Protection Act dated 6 August, 2004 and the General Data Protection Regulations (GDPR: N° 2016-679).

6.1 Data Controller

For the personal data collected within the framework of the creation of the user’s personal account and browsing on the website by the latter, the Data Controller is: MATERNA OPÉRATIONS. is represented by its legal representative, Stéphane Florentz.

As Data Controller for the data collected, will comply with all current legal provisions. With respect to the customer, it is required to establish the purposes for which data is processed, provide its prospects and customers with full information on the processing of their personal data, based on the collection of their consent, and keep a legally-compliant, current register of processing.
Whenever processes personal data, it takes every reasonable measure to ensure the accuracy and relevance of the personal data with respect to the purposes for which it is processed by

6.2 Purpose of the data collected is liable to process all or some of the data to:

  • enable browsing on the website and the management and traceability of services ordered by the user: website logon and usage data, invoicing, order records, etc..
  • prevent and guard against computer fraud (spamming, hacking, etc.): computer equipment used for browsing, the IP address, password (hashed)
  • improve browsing on the website: logon and usage data
  • conduct optional satisfaction surveys on email address
  • conduct advertising campaigns (texts, email): telephone number, e-mail address does not use your personal data for commercial purposes and it is therefore only used if necessary or for statistics and analysis purposes.

6.3 Right to access, rectify and oppose

Pursuant to current European regulations, users of have the following rights:

  • the right to access (Article 15 of the GDPR), rectify (Article 16 of the GDPR), update and complete user data, the right to lock or erase the personal data of users (Article 17 of the GDPR) when inaccurate, incomplete, questionable, out of date or when the collection, use, communication or retention of the data is prohibited
  • the right to withdraw consent at any time (Article 13-2c of the GDPR)
  • the right to limit the processing of user data (Article 18 of the GDPR)
  • the right to oppose the processing of user data (Article 21 of the GDPR)
  • the right to the portability of data provided by users when this data is subjected to automated processing, based on their consent or a contract (Article 20 of the GDPR)
  • the right to define the outcome of user data subsequent to their decease and decide if should (or should not) communicate the user’s data to a previously designated third party.

As soon as learns of the decease of a user and, should no instructions have been received from that user, will destroy the user’s data, unless retention proves necessary for purposes of evidence or to satisfy a legal obligation.

Should the users wish to know how uses their personal data, require it to be rectified or oppose  processing, users can contact in writing at the following address:

30 Avenue de Messine 75008 PARIS.
In this case, users should indicate which personal data they require to correct, update or delete, providing accurate identification via a copy of an identity document (ID card or passport).

Requests for deleting personal data will be subject to the obligations imposed by law upon, in terms of the retention or archiving of documents, in particular. Finally, users can file a complaint with the Authorities, the CNIL (French Data Privacy Agency –, in particular.

6.4 Non-communication of personal data will refrain from processing, hosting or transferring the information collected from its customers to a country located outside the European Union or recognised as being “unsuitable” by the European Commission, without first informing the customer.  This being said, remains free to choose its technical and commercial subcontractors, provided they offer sufficient guarantees with respect to the requirements of the General Data Protection Regulations (GDPR: N° 2016-679). will take all the necessary precautions to preserve the security of information and, in particular, ensure it is not communicated to unauthorised persons. However, should learn of an incident affecting the integrity or confidentiality of customer information , it will inform the customer as soon as possible and advise the latter of the corrective measures taken. Moreover, does not collect any “sensitive data”.

The user’s personal data may be processed by subsidiaries of and subcontractors (service providers), solely to achieve the purposes of this policy.

Within the limit of their respective attributions and for the purposes indicated above, the people liable to have access to the data of are mainly our Customer Services personnel.

6.5 Types of data collected

As far as the users of an website are concerned, we collect the following data that is essential for the service to operate and which will be retained for a maximum period of 9 months after the end of contractual relations:

The details entered on the form may be used by us to contact you in the context of the commercial relations arising from this request. The compulsory fields on the contact form: last name, first name, country, email also collects information to improve the user experience and offer contextualised recommendations:

We use cookies to:

– Collect analytical information to, for example, count the number of visitors to our websites and identify the pages of our websites that you visit most often. We use the analysis data collected for marketing and resource planning purposes.

This data is retained for a maximum period of 9 months after the end of contractual relations.


7. Notification of incidents

Irrespective of efforts made, no method of transmission over the Internet or electronic storage method is completely secure. Consequently, we cannot guarantee absolute security.

If we learn of a security breach, we will advise the users concerned to enable them to take appropriate measures. Our incident notification procedures take our legal obligations into account, at both national and European levels. We will keep our customers fully informed of any issues relating to the security of their accounts and provide them with all the necessary information to help them comply with their own regulatory obligations in terms of reporting.

No personal information relating to users is published without their knowledge, transferred or sold on any medium whatsoever to third parties. The takeover of and its rights would alone enable the said information to be transmitted to a potential purchaser which would, in turn, be required to comply with the same data retention and modification obligation with respect to website users.


To ensure the security and confidentiality of personal data and personal healthcare data, uses networks protected by standard mechanisms such as firewalls, pseudonymisation, encryption and passwords.

During the processing of personal data, takes all reasonable measures to protect it from loss, fraudulent use, unauthorised access, disclosure, alteration or destruction.


8. Internet hypertext links, cookies and tags

The website contains a certain number of hypertext links to other websites, set up with the authorisation of  However, is unable to verify the content of the websites visited and cannot, as a result, assume any liability.

You agree for the website to use cookies unless you decide to deactivate them. You can deactivate these cookies at any time, free of charge, using the deactivation options available, as indicated below, it being pointed out that this may reduce or prevent accessibility to all or part of the services proposed by the website.


A cookie is a small message file sent to the user’s browser and saved on the user’s terminal (e.g. computer, smartphone), hereinafter referred to as “cookies”. This file includes information such as the user’s domain name, the user’s Internet access provider, the operating system and the date and time of access. Cookies will not under any circumstances damage the user’s terminal. may process user information concerning their visit to the website, such as the pages viewed and searches made. This information enables to improve the content of the website and browsing by the user.

Cookies facilitate browsing and/or provision of the services offered by the website: users can configure their browsers to accept cookies being placed on their terminals or, on the other hand, refuse cookies, either systematically or depending on the identity of the issuer. Users can also configure their browser software to ask for permission to accept cookies before a cookie is placed on their terminal. informs users that, in this case, not all functions of the browser software may be available.

If users refuse to have cookies placed on their terminals or browsers or if they delete those placed there, they are informed that their browsing and site experience may be limited. This could also be the case when or one of its service providers cannot, for technical compatibility purposes, recognise the type of browser used by the terminal, the language and display settings or the country from which the terminal appears to be connected to the Internet.

This being said, cannot accept any liability for the consequences of downgrade operation of the website and services that may be proposed by resulting from (i) the refusal of cookies by a user (ii) the inability of to place or consult the cookies required for operation due to the user’s choice. The configuration of each browser differs for the management of cookies and user choices. It is described in the browser help menu which will indicate how users can modify their choices in terms of cookies.

Users are able to express their choices concerning cookies and modify them at any time: moreover, may use the services of external providers to help collect and process the information described in this section.

Finally, by clicking on the icons dedicated to the Twitter, Facebook, Linkedin and Google Plus social networks, indicated on the website or in its mobile app and, if users have accepted cookies and continue to browse on the Internet website or mobile app, Twitter, Facebook, Linkedin and Google Plus can also place cookies on their terminals (computer, tablet, mobile phone).

These types of cookies are only placed on your terminals provided users have given their consent by continuing to browse on the Internet site or mobile app.  However, users may revoke their consent for to place this type of cookie at any time.

Article 8.2 INTERNET TAGS may occasionally use Internet tags (also called action tags or single pixel GIF images, transparent or invisible GIF images and one by one GIFs) and implement them via a web analysis specialist partner liable to be located in a foreign country (and therefore store the corresponding information, including user IP addresses in that country).

These tags are placed both in online adverts enabling Internet users to access the website and on various pages of the website.

This technology enables to assess the responses from visitors about the website and the efficiency of its action (the number of times a page is opened and information viewed, for example), as well as how this website is used by users.

The external provider may possibly collect information on visitors to the website and other Internet sites thanks to these tags, draw up reports on site activity for and provide other services relating to use of the website and the Internet.


9. Applicable law and assignment of jurisdiction.

Any dispute relating to use of the website is governed by French law.
Except in cases where not permitted by law, sole jurisdiction is attributed to the relevant COMPIEGNE court.